In response to the recent COVID-19 outbreak, Ponderosa Pediatrics will be focusing our resources to be available to provide essential care to our patients, and do our part in the community to help slow the spread of the disease in hopes to not overwhelm our health care system all at one time. This is not time to panic, but a time to make smart decisions to protect our vulnerable populations.
Ponderosa Pediatrics is invested in the health of our patients, as well as in the health of the community. It is important to safeguard our well children. Ponderosa Pediatrics is ensuring we support the community in this goal by scheduling our well patient visits separately from any sick patient visits during this time.
Ponderosa Pediatrics will be avoiding the use of our waiting room. If you have an appointment, we ask that you call the office from your vehicle once you have arrived. We will check you in for the appointment and you will remain in your vehicle until an exam room is available. Unless a patient is less than 6 months of age or multiples (for example, twins), we ask that all visitors accompanying the patient will be limited to one parent/guardian.
Please inform us if your child or any family member has cold symptoms, been in contact with a suspected and/or confirmed COVID-19 case or are infected with COVID-19 before appointment arrival.
Due to a shortage of mask availability, we are requesting all patients (2 years and older) and all parents/guardians wear a mask or face covering while in our office. How to make a mask
Please note that during this time, the Pediatric After-Hours Care will be closed on weeknights, however, will remain open on weekends and holidays. Please refer to the After-Hours link on our website
Ponderosa Pediatrics would like to apologize for any extended telephone or in-office delays you may experience during this time. We are experiencing an overwhelming number of incoming phone calls. We apologize for the inconvenience and appreciate your understanding as we navigate this ever-evolving situation.
If you have questions or concerns regarding COVID-19, you may call Washoe County Health District hotline at (775)328-2427 from 8 a.m. to 5 p.m. Monday-Sunday or call Washoe 311 (Dial 3-1-1) after hours. Washoe County will also provide information at the below link: https://www.washoecounty.us/health/programs-and-services/communicable-diseases-and-epidemiology/educational_materials/COVID-19.php .
Please do not hesitate to call our office with any questions or concerns and we will be happy to speak with your family or schedule an appointment.